To edit your pledge, log in and go to your History (My Stuff, History) and click on the 'Edit' button. To cancel your pledge, go to your History (My Stuff, History) and click on the red Cancel button under the 'Edit' button/tab. If the project has reached its funding goal, you'll need to contact the project creator, then email us at email@example.com.
When Pozible collects funds pledged to a project, there are instances when the pledge amount cannot be captured from the supporters credit/debit card. There are many reasons for this but it's usually caused by a recently expired card, a cancelled card, an issue with available funds, a limitation on the card or with international authorisation in Australia.
Once a declined payment occurs, Pozible will send a daily email to remind the supporter to return and fix the payment. Once logged in to Pozible, the supporter will see a banner at the top of the page with a link to fix the payment. By clicking 'resubmit' the supporter will be asked to re-enter their payment details and the payment is processed instantly.
Project updates are the project creator’s way of keeping you in the loop about their project. To stop receiving update emails, log into your Pozible account, go to My Stuff, Profile. There will be a tiny box that says “Turn off all notifications (including private messages) - Not recommended”. Select to stop receiving updates.
This may happen if you or the project creator have not verified your PayPal account. Unverified PayPal accounts have a limit of US$2000 on their accounts. If both you and the project creator have unverified PayPal accounts, not only are you unable to make a pledge over US$2000, but they can't receive pledges over this amount either.
PayPal processes pledges like a subscription. When you make a pledge, you are giving Pozible permission to charge future payments to your PayPal account. Once the project reaches 100% of its funding goal, we then charge your account. Unlike a subscription, which might charge you a few times a year, Pozible only charges your account once. You can cancel this agreement any time by going to 'My pre-approved payments' on PayPal.